Return and Refund Policy
At Niyuedizβ’, your satisfaction is our priority. This policy outlines how we handle returns, exchanges, and refunds to ensure a smooth shopping experience.
1. Return Eligibility
You can return items within 30 days of receiving your order. To qualify for a return:
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Item must be unused and in original condition
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Original packaging and tags (if applicable) must be intact
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Proof of purchase (receipt or order confirmation) is required
Items that don't meet these criteria may not be accepted.
2. How to Start a Return
To begin a return, email us at service@bellmoraq.com.
Once approved, we will send you:
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A return shipping label
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Instructions for returning your item
Note: Returns without prior approval will not be processed.
3. Damaged or Incorrect Items
Please inspect your order upon receipt.
If an item is defective, damaged, or incorrect, contact us immediately for a replacement or refund.
4. Non-Returnable Items
Some items are not eligible for return, including:
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Perishable goods (e.g., food, beverages)
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Customized or personalized items
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Gift cards
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Sale or promotional items
Please contact us if you're unsure about the eligibility of an item.
5. Exchanges
For exchanges:
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Return the original item following the return instructions
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Place a new order for the replacement product
This ensures the fastest processing of your exchange.
6. International Orders β EU Customers
For EU customers, you may cancel or return your order within 14 days for any reason, in addition to our standard 30-day policy.
Conditions:
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Item must be unused and in original condition
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Original packaging and proof of purchase required
7. Refunds
Once we receive and inspect your returned item, we will update you on your refund status.
Refunds are processed to the original payment method and may take up to 10 business days. Your bank or credit card provider may require additional time.
If you havenβt received your refund after 15 business days, contact us at service@bellmoraq.com.